NCP Secure Client - Juniper Edition

 

Juniper Edition - FAQs

• How do I get the latest version of NCP secure clients?

• I already own NCP Secure Entry Client Version 9.0/9.1/9.2.
  Do I have to buy the NCP Secure Client – Juniper Edition?
  
  
• What kind of license is the NCP Juniper Edition?
  
  
• How much are the annual maintenance costs?
  
  
• How do I get Support?
  
  
• Support times?

• Does the NCP Secure Client – Juniper Edition also work with VPN gateways from third-parties?

• Is there a way to easily import client configuration files?

• I imported the .spd file successfully but I cannot connect due to an error with the Pre-Shared Key.
  What to do?

• What are the differences between NCP Secure Entry Client and NCP Secure Client – Juniper Edition?

• Does the NCP solution address the issue of overlapping IP networks?

• What is involved in software activation?

• When should software activation be carried out?

• Possible causes for software activation failure

• You cannot use all features of the software?

• What information does software activation look for?

• How can you activate the software?

• How does online software activation work?

• How does offline activation work?

• How can I reuse my license key when the hardware has been replaced (upgrade / faulty)?

• How can I reuse my license key when a user has left the company and the license key is to be transferred back into the pool of licenses to be reused on another device at a later time?

• Is there a limit on the number of times a license key can be reactivated?

 

How do I get the latest version of NCP secure clients?
Here you can download the current version.

I already own NCP Secure Entry Client Version 9.0/9.1/9.2.
Do I have to buy the NCP Secure Client – Juniper Edition?
No, except for Windows 7 support you need the current version 9.2 and above.

 

What kind of license is the NCP Juniper Edition?
The NCP Juniper Edition is working as a perpetual license. No annual license fees are involved

 

How much are the annual maintenance costs?
You can use your NCP's Secure Client - Juniper Edition license without any time limits. New releases, containing bug fixes, are available for download on NCP's website - of course, this service is free of charge. New versions with additional features are available for purchase. There is, however, no obligation to purchase the upgrade.

 

How do I get Support?
Please use juniperhelpdesk(ut)ncp-e.com

 

Support times?
Mo-Fr 8 am – 5 pm (CET) and Mo-Fr 8 am – 5 pm (PST)

 

Does the NCP Secure Client – Juniper Edition also work with VPN gateways from third-parties?
No, only Juniper gateways are possible.

Is there a way to easily import client configuration files?
Yes, you can automatically import .spd or .ini files.

I imported the .spd file successfully but I cannot connect due to an error with the Pre-Shared Key.
What to do?
The value of the Pre-Shared Key often has been encrypted in a proprietary way. Because of this fact you have to configure it in the client's identities section of the profile configuration. "Configuration/Profiles/Identity/Preshared Key". After doing that the connection should work smoothly.

What are the differences between NCP Secure Entry Client and NCP Secure Client – Juniper Edition?
The NCP Secure Entry Client has more features, like:

• Compatibility to all major VPN gateway vendors
• Integrated firewall
• Integrated dialer to connect to the Internet via 3G, Wi-Fi, dsl, modem
• … please take a look at our data sheet

Does the NCP solution address the issue of overlapping IP networks?
Yes, it does. Also the NCP Secure Client - Juniper Editons solves this problem.

What is involved in software activation?
In order to use your client software, you need a serial number and a license key. Client software license keys have a unique version number. The features of the client software are determined exclusively by the license key. The client license is released by the activation code sent via the Internet to every end device.

When should software activation be carried out?

• For new installations of NCP Secure Client – Juniper Edition
• For major changes to the hardware of the end device used
• For purchased software license updates (new license key)
  

Possible causes for software activation failure:
The license key is larger than the installed software version
Solution: Software update

• Transfer errors – Unable to connect to the License Server
  Solution: Retry or contact Support
  

You cannot use all features of the software?
Cause: The license key is older than the installed software version. Solution: Software update with assignment of new license key.

 

What information does software activation look for?
Hardware information only - no user data (no SW registration!)

How can you activate the software?

• Online, i.e. the end device has a direct Internet connection
• Offline, i.e. the end device does not have an Internet connection
  
  

How does online software activation work?

How does offline activation work?

 

How can I reuse my license key when the hardware has been replaced (upgrade / faulty)?
“Grace Activation” is included exactly for situations like this, i.e. a second activation per license is possible by default. Further activations can be requested via NCP´s online support form. Please explain the reason for the additional activation in the plain text field (“problem description“).

How can I reuse my license key when a user has left the company and the license key is to be transferred back into the pool of licenses to be reused on another device at a later time?
If the device/hardware remains the same, even if the device has to be reinstalled (with the same operating system, however), new activation is not required. However, the license key has to be entered again. In all other cases, please refer to the description above (=> go to our online support form).

Is there a limit on the number of times a license key can be reactivated?
Yes, it is limited on 2 (one of them being the “grace activation” as explained above)