We've compiled a selection of answers on the start-up and use of NCP products so we can solve frequently asked questions (FAQs) quickly. If you don't find what you're looking for, you can search our technical information knowledge base. Just enter your search criteria.
What is involved in software activation?
In order to use your client software, you need a serial number and a license key. Client software license keys have a unique version number. The features of the client software are determined exclusively by the license key. The client license is released by the activation code sent via the Internet to every end device.
For which software versions is software activation needed?
Secure Entry Client (Win32/64), Version 8.3+
Secure Entry CE Client, Version 2.3+
Which NCP products are involved?
NCP secure Entry Client (Win 32/64), NCP Secure Entry CE Client.
When should software activation be carried out? - For new installations of NCP secure entry clients
- For major changes to the hardware of the end device used
- For purchased software license updates (new license key)
Possible causes for software activation failure - The license key is larger than the installed software version
Solution: Software update - Transfer errors
Solution: Retry or contact Support You cannot use all features of the software
Cause: The license key is older than the installed software version.
Solution: Software update with assignment of new license key.
What information does software activation look for?
Hardware information only - no user data (no SW registration!)
How can you activate the software? - Online, i.e. the end device has a direct Internet connection
- Offline, i.e. the end device does not have an Internet connection
How does online software activation work? How does offline activation work? When do I have to pay for a software update?
Whenever a new version (or major release) is involved. New service releases can be downloaded free of charge.
Examples: Version 8.3, 8.4, 8.5, etc. Service releases 8.31, 8.32, etc.
Will an update always bring me up to the latest version?
Every update can handle 2 version changes. After that, you will need an additional update.
How do I get the client software?
Current software versions and service releases can be downloaded here
Which client software does NCP offer?
NCP offers Secure Entry clients and Secure Enterprise clients for universal access to central data networks. Both support all security technologies (VPN, PKI) and use the same communications and security standards. The latter can be administered centrally and can be bundled with the NCP Endpoint Security concept.
Which operating systems and end devices does NCP Secure CE client support?
All current Windows CE variants and Windows Mobile 5/6. All supported operating systems can be found here.
Does the NCP secure client also work with VPN gateways from third-parties?
Yes, based on the IPSec standard, incl. all RFC protocol enhancements (XAUTH, IKEConfig, NAT-T).
Can I also log in to a domain via GPRS/UMTS using NCP secure clients?
Yes. You'll find details here.
I'd like to set up a (really) secure VPN connection without being at the mercy of the Internet or public WLAN. Is that possible with the secure client from NCP?
Yes. NCP secure clients have an integrated, dynamic personal firewall and support FND (Friendly Net Detection). Find out more here.
How do I get the latest version of NCP secure clients?
Easy. Go to the NCP Download Area.
What are the differences between NCP Secure Entry Client and NCP Secure Enterprise Client?
Both clients have the same range of features, but the NCP Secure Enterprise Client can also be administered centrally. You'll find a features’ comparison here (pdf)(Link: Downloads/Technische Hinweise/Gegenüberstellung der Leistungsmerkmale...)
Do I need a personal firewall at my tele-workplace as well as the NCP secure client?
No. All VPN clients from NCP have an integrated personal firewall which can also be administered centrally in the case of the Secure Enterprise client.
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