We've compiled a selection of answers on the start-up and use of NCP products so we can solve frequently asked questions (FAQs) quickly.
I want to use the NCP Secure Entry Client with Windows 7. What do I have to do?
Visit our download section, and download the NCP Secure Entry Client (Win32/64). Please note that you must uninstall any previously installed version of the NCP Secure Entry Client.
I want to buy the NCP Secure Entry Client for Windows 7. What should I keep in mind?
You can buy the 9.2 version in the usual manner from one of our distribution partners.
I already bought NCP Secure Entry Client Version 9.1. Do I get a free update for version 9.2?
In this case, several scenarios are possible: - The update has to be purchased…
if you bought the NCP Secure Entry Client Version 9.1 after the 01.05.2009 and activated the software prior to the 01.07.2009 or if you bought the NCP Secure Entry Client Version 9.1 prior to the 01.05.2009.
- The update is free of charge…
if you bought the NCP Secure Entry Client Version 9.1 after the 01.05.2009 and activated the software after the 01.07.2009 or not at all.
if you bought version 9.12 BETA or 9.15 BETA or an update to version 9.1 and with that you used one of the BETA versions.
How to fix bugs by using the Windows 32/64 bit BETA version?
In conjunction with latest hardware, Microsoft makes regularly changes to drivers, etc. If you have any problems, please use the latest version you can find here.
Which client software does NCP offer?
NCP offers Secure Entry clients and Secure Enterprise clients for universal access to central data networks. Both support all security technologies (VPN, PKI) and use the same communications and security standards. The latter can be administered centrally and can be bundled with the NCP Endpoint Security concept.
Which operating systems and end devices does NCP Secure Windows Mobile Client support?
All current Windows CE variants and Windows Mobile 5/6. All supported operating systems can be found here.
Does the NCP secure client also work with VPN gateways from third-parties?
Yes, based on the IPSec standard, incl. all RFC protocol enhancements (XAUTH, IKEConfig, NAT-T). You'll find details in the compatibility list.
How to configure the NCP Entry clients with a third party VPN gateway?
You will find different Quick Configuration Guides here.
Is there a way to easily import client configuration files from other vendors?
Yes, you can automatically import .pcf, .wgx, .spd or .ini files.
Can I also log in to a domain via GPRS/UMTS using NCP secure clients?
Yes. You'll find details here.
I'd like to set up a (really) secure VPN connection without being at the mercy of the Internet or public WLAN. Is that possible with the secure client from NCP?
Yes. NCP secure clients have an integrated, dynamic personal firewall and support FND (Friendly Net Detection). Find out more here.
How do I get the latest version of NCP secure clients?
Easy. Go to the NCP Download Area.
What are the differences between NCP Secure Entry Client and NCP Secure Enterprise Client?
Both clients have the same range of features, but the NCP Secure Enterprise Client can also be administered centrally. You'll find a features’ comparison here.
Do I need a personal firewall at my tele-workplace as well as the NCP secure client?
No. All VPN clients from NCP have an integrated personal firewall which can also be administered centrally in the case of the Secure Enterprise client.
Can I save my company logo or a project logo to the Client Monitor and if so, how?
Both Secure Enterprise (Win32/64) as well as the Secure Entry Client (Win32/64) offer the option to save your company logo in a dedicated monitor field.
An additional information field is displayed as standard in the Secure Entry Client monitor. This can be replaced or removed. An HTML file, saved in the local installation directory, is displayed in the web browser after a mouse click on this field. You can find all the information about saving your company or project logo.
The file "Projectlogo.ini“ is saved to the installation directory when installing the Secure Enterprise Client. This file includes, amongst other things, the installation instructions on how to integrate a company or project logo into the Client's user interface.
For more details please refer to your manual, chapter "Secure-Client-Monitor-e.pdf" on pages 8 and 9.
Does the Entry client recognize friendly networks and choose different firewall settings automatically?
Yes, see description of "Friendly Net Detection"
How does the NCP client provide secure Hotspot logon?
Please see description of "Friendly Net Detection"
Does the NCP solution address the issue of overlapping IP networks?
Yes.
Is there a possibility to lock the settings for VPN, Internet Access and Personal Firewall in order to prevent users from misconfiguration?
Yes, see chapter „configuration lock“ in the NCP Secure Entry Client manual on pages 10 ff.
What is involved in software activation?
In order to use your client software, you need a serial number and a license key. Client software license keys have a unique version number. The features of the client software are determined exclusively by the license key. The client license is released by the activation code sent via the Internet to every end device.
For which software versions is software activation needed?
Secure Entry Client (Win32/64), Version 8.3+
Secure Entry CE Client, Version 2.3+
Which NCP products are involved?
NCP secure Entry Client (Win 32/64), NCP Secure Entry Windows Mobile Client.
When should software activation be carried out? - For new installations of NCP secure entry clients
- For major changes to the hardware of the end device used
- For purchased software license updates (new license key)
Possible causes for software activation failure - The license key is larger than the installed software version
Solution: Software update - Transfer errors
Solution: Retry or contact Support
You cannot use all features of the software
Cause: The license key is older than the installed software version.
Solution: Software update with assignment of new license key.
What information does software activation look for?
Hardware information only - no user data (no SW registration!)
How can you activate the software? - Online, i.e. the end device has a direct Internet connection
- Offline, i.e. the end device does not have an Internet connection
How does online software activation work?
How does offline activation work?
When do I have to pay for a software update?
Whenever a new version (or major release) is involved. New service releases can be downloaded free of charge.
Examples: Version 8.3, 8.4, 8.5, etc. Service releases 8.31, 8.32, etc.
Will an update always bring me up to the latest version?
Every update can handle 2 version changes. After that, you will need an additional update.
How do I get the client software?
Current software versions and service releases can be downloaded here.
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